Refund policy

You have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact directly at vslbyjb@gmail.com.

If your return is accepted, you'll be given a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. 

You can always get in touch for any return questions at vslbyjb@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact immediately if the item is defective, damaged or if you receive the wrong item.

Exceptions / non-returnable items
Digital prints are not returnable. Also gift cards or products that are on sale, is not returnable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
You'll get notified once your return is received and inspected, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since your return is approved, please contact at vslbyjb@gmail.com.